Episode 8 - The Come Back Effect
Don't learn alone.
A podcast by Jonathan Malm and Jason Young
About
Church Staff Book Club is a podcast for church leaders who want to grow but don’t have time to read every book. Hosted by authors and ministry veterans Jonathan Malm and Jason Young, each episode unpacks one chapter from a practical leadership book with insights tailored specifically for church teams. It’s not just theory. It’s real-life ministry conversations with humor, honesty, and actionable takeaways. Whether you’re leading volunteers, managing Sunday systems, or shaping church culture, this podcast helps you become a better leader one chapter at a time. Listen in, learn with your team, and lead with greater intentionality.
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The Come Back Effect:
How hospitality can compel your church's guests to return.
The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. And as any good manager of a hotel, a store, a restaurant, or an attraction knows, the key to getting guests to come back is not actually the rooms or the product or the food itself; it's how guests feel when they're there. It's about hospitality. No matter how much effort and time we spend on excellence--stirring worship time, inspiring sermons, a good coffee blend in the foyer--what our guests really want when they come to our churches is to feel welcome, comfortable, and understood.
Written by a church consultant and a hospitality expert, The Come Back Effect shows church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, show how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.